At SignoCrafts, your privacy matters to us. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, request a quote, or purchase our signage products and services.

By using our website, you agree to the practices described below.

1. Information We Collect

We may collect the following categories of information:

Personal Information

• Full name
• Email address
• Phone number
• Billing and shipping address
• Business name and registration details (for B2B projects)
• Payment information (processed securely via third-party providers)

Order & Project Information

• Products ordered
• Design files submitted
• Sign specifications and approvals
• Communication history
• Transaction records

Device & Usage Data

• IP address
• Browser type and device information
• Time zone
• Pages visited and interaction data
• Cookies and tracking technologies

Marketing Preferences

• Email or SMS subscription status
• Consent for promotional communications

2. How We Collect Information

We collect information when you:

• Request a quote
• Place an order
• Upload design files
• Fill out forms on our website
• Contact us via email, phone, or social media
• Subscribe to newsletters or promotional updates
• Browse our website (through cookies and analytics tools)

We may also receive limited data from trusted third parties such as payment processors, shipping carriers, and advertising platforms to complete transactions or improve our services.

3. How We Use Your Information

We use your information to:

• Process and fulfill signage orders
• Confirm artwork approvals and production specifications
• Provide order updates and shipping notifications
• Respond to inquiries and customer support requests
• Improve website functionality and user experience
• Prevent fraud and ensure transaction security
• Comply with legal and regulatory requirements
• Send marketing communications (only if you have opted in)

You may unsubscribe from marketing emails at any time.

4. Cookies & Tracking Technologies

Cookies are small data files stored on your device that help enhance your browsing experience. We use cookies to:

• Remember your preferences and cart details
• Analyze website performance and visitor behavior
• Improve advertising effectiveness
• Support retargeting campaigns

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

5. Behavioural Advertising

We may use your information to deliver relevant advertisements through platforms such as Google and Facebook.

You can manage ad preferences through:

• Google Ads Settings
• Facebook Ad Preferences
• Other advertising platforms directly

We do not sell your personal information.

6. Legal Basis for Processing (EEA Residents)

If you are located in the European Economic Area (EEA), we process your data under the following lawful bases:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests (that do not override your rights)

7. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill contractual obligations
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

You may request deletion of your personal data at any time by contacting us.

8. Automatic Decision-Making

SignoCrafts does not engage in fully automated decision-making that produces legal or significant effects.

However, our payment processors may use automated fraud detection systems to prevent unauthorized transactions.

9. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request the deletion of your data
• Restrict or object to processing
• Request data portability

To exercise these rights, please contact us using the details below.

10. New York Privacy Rights

Residents of New York may have certain rights regarding their personal information under applicable state and federal laws. These rights may include:

• The right to request access to the personal information we collect

   

• The right to request correction of inaccurate information

   

• The right to request deletion of personal information (subject to legal and contractual exceptions)

   

• The right to understand how and why we collect and use personal data

   

• The right to know whether your information is shared with third parties

   

SignoCrafts does not sell personal information to third parties.

11. Do Not Track Signals

Our website does not currently respond to “Do Not Track” browser signals.

12. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, or disclosure.

Access to personal data is restricted to authorized personnel only, and information is stored on secure systems.

13. International Data Transfers

As we use third-party platforms (such as e-commerce, analytics, and payment providers), your data may be processed outside your country of residence.

Where applicable, we ensure adequate safeguards are in place in compliance with data protection laws.

14. Children’s Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children.

If you believe a minor has provided us with personal information, please contact us so we can remove it promptly.

15. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The revised version will be posted on this page with an updated effective date.

16. Contact Us

For any privacy-related questions, data requests, or concerns, please contact:

Email: info@signocrafts.com